1. Introduction

Welcome to The Scalp Clinic. We are committed to protecting your privacy and safeguarding your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, www.thescalpclinic.co.za.

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2. Information We Collect

When you visit our website, we may collect the following information:

• Personal Identifiable Information: This includes your name, email address, phone number, and other information you voluntarily provide through our contact forms or booking services.

• Technical Data: Information such as your IP address, browser type, operating system, and browsing actions is collected automatically to enhance your user experience.

• Cookies: Our website may use cookies to improve functionality and gather analytical information about website usage. You may adjust your browser settings to refuse cookies if preferred.

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3. How We Use Your Information

The information we collect is used to:

• Provide and improve our services, including scheduling appointments and responding to inquiries.

• Personalize your experience on our website.

• Communicate with you, including sending information about new services, promotions, or updates.

• Comply with legal and regulatory obligations.

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4. Sharing of Your Information

We do not sell or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. We ensure these third parties comply with POPIA and maintain the confidentiality of your information.

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5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, please be aware that no electronic transmission or storage method is 100% secure.

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6. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate, irrelevant, or outdated information.

• Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected.

• Object to our processing of your personal information under certain conditions.

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7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or to comply with legal obligations. Once the retention period expires, personal information is securely destroyed or anonymized.

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8. Third-Party Links

Our website may contain links to other websites not operated by The Scalp Clinic. We are not responsible for the privacy practices or content of these external sites.

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9. Policy Updates

We may update this policy periodically to reflect changes in our practices or relevant laws. Any updates will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

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10. Contact Us

If you have questions or concerns regarding our privacy practices or this policy, please contact us at:

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Email: info@thescalpclinic.co.za
Phone: 072-081-5994
Address: 156 Main Road, Sea point, Cape Town, 8001

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